Help:Known problems
From WikiPathways
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Older Ubuntu linux distribution came with the gij (GNU libgcj) Java virtual machine, while newer versions come with the icedtea plugins. In order to make wikipathways work correctly, you will need to replace this with Oracle's JVM. Details on how to install this can be found [https://help.ubuntu.com/community/Java here]. | Older Ubuntu linux distribution came with the gij (GNU libgcj) Java virtual machine, while newer versions come with the icedtea plugins. In order to make wikipathways work correctly, you will need to replace this with Oracle's JVM. Details on how to install this can be found [https://help.ubuntu.com/community/Java here]. | ||
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<p>[[:Help:Tutorial|Continue to Tutorials]]</p> | <p>[[:Help:Tutorial|Continue to Tutorials]]</p> | ||
Revision as of 15:45, 9 July 2013
On this page you'll find some known problems with WikiPathways.
If your problem is not on this list, please check our bug tracker or send an email to our Google group.
Contents |
No Java installed
You need to have Java installed to be able to edit pathways. If you only see a grey box when you click the edit button below the pathway image, please check if you have Java installed (version JSE 5 or above). You can test if Java is working in your browser here and download Java here.
Javascript disabled
You need to have javascript enabled in your browser. Click here to see how to enable javascript for your browser.
Strange error while starting Java
Sometimes a dialog with "NullPointerException" or "InvocationTargetException" appears when you try to start the edit applet. In this case it may help to clear the Java Applet Cache. In Windows XP, you do this as follows:
- Go to Start->Control Panel
- (In Classic View) click on the icon Labeled "Java"
- In the Java Control Panel dialog, in the general tab, under the heading "Temporary Internet Files" click on Settings...
- Click "Delete Files". This will only delete temporary files that are safe to delete.
- Close the browser completely, then try WikiPathways again.
On a Mac:
- Open /Applications/Utilities/Java Preferences
- Click on Network tab
- Click on "Delete Files...", Click "OK"
- Close the browser completely, then try WikiPathways again
Editor does not load and you just see a black window
In this case it might help to clear the Java Applet Cache. In Windows XP, you do this as follows:
- Go to Start->Control Panel
- (In Classic View) click on the icon Labeled "Java"
- In the Java Control Panel dialog, in the general tab, under the heading "Temporary Internet Files" click on Settings...
- Click "Delete Files". This will only delete temporary files that are safe to delete.
- Close the browser completely, then try WikiPathways again.
Wrong Java version on Ubuntu
Older Ubuntu linux distribution came with the gij (GNU libgcj) Java virtual machine, while newer versions come with the icedtea plugins. In order to make wikipathways work correctly, you will need to replace this with Oracle's JVM. Details on how to install this can be found here.
