Help:Known problems
From WikiPathways
| Line 18: | Line 18: | ||
# In the Java Control Panel dialog, in the general tab, under the heading "Temporary Internet Files" click on Settings... | # In the Java Control Panel dialog, in the general tab, under the heading "Temporary Internet Files" click on Settings... | ||
# Click "Delete Files". This will only delete temporary files that are safe to delete. | # Click "Delete Files". This will only delete temporary files that are safe to delete. | ||
| - | # Close the browser completely, then try | + | # Close the browser completely, then try WikiPathways again. |
| + | On a Mac: | ||
| + | # Open /Applications/Utilities/Java Preferences | ||
| + | # Click on Network tab | ||
| + | # Click on "Delete Files...", Click "OK" | ||
| + | # Close the browser completely, then try WikiPathways again | ||
=== Editor does not load and you just see a black window === | === Editor does not load and you just see a black window === | ||
| Line 27: | Line 32: | ||
# In the Java Control Panel dialog, in the general tab, under the heading "Temporary Internet Files" click on Settings... | # In the Java Control Panel dialog, in the general tab, under the heading "Temporary Internet Files" click on Settings... | ||
# Click "Delete Files". This will only delete temporary files that are safe to delete. | # Click "Delete Files". This will only delete temporary files that are safe to delete. | ||
| - | # Close the browser completely, then try | + | # Close the browser completely, then try WikiPathways again. |
=== Wrong Java version on Ubuntu === | === Wrong Java version on Ubuntu === | ||
Revision as of 18:22, 28 February 2012
On this page you'll find some known problems with WikiPathways.
If your problem is not on this list, please check our bug tracker or send an email to our Google group.
Contents |
No Java installed
You need to have Java installed to be able to edit pathways. If you only see a grey box when you click the edit button below the pathway image, please check if you have Java installed (version JSE 5 or above). You can test if Java is working in your browser here and download Java here.
Javascript disabled
You need to have javascript enabled in your browser. Click here to see how to enable javascript for your browser.
NullPointerException while starting Java
Sometimes a dialog with "NullPointerException" appears when you try to start the edit applet. In this case it may help to clear the Java Applet Cache. In Windows XP, you do this as follows:
- Go to Start->Control Panel
- (In Classic View) click on the icon Labeled "Java"
- In the Java Control Panel dialog, in the general tab, under the heading "Temporary Internet Files" click on Settings...
- Click "Delete Files". This will only delete temporary files that are safe to delete.
- Close the browser completely, then try WikiPathways again.
On a Mac:
- Open /Applications/Utilities/Java Preferences
- Click on Network tab
- Click on "Delete Files...", Click "OK"
- Close the browser completely, then try WikiPathways again
Editor does not load and you just see a black window
In this case it might help to clear the Java Applet Cache. In Windows XP, you do this as follows:
- Go to Start->Control Panel
- (In Classic View) click on the icon Labeled "Java"
- In the Java Control Panel dialog, in the general tab, under the heading "Temporary Internet Files" click on Settings...
- Click "Delete Files". This will only delete temporary files that are safe to delete.
- Close the browser completely, then try WikiPathways again.
Wrong Java version on Ubuntu
By default the Ubuntu linux distribution comes with the gij (GNU libgcj) Java virtual machine. In order to make wikipathways work correctly, you will need to replace this with Sun's JVM. You can do this by installing the packages sun-java5-jre and sun-java5-plugin or sun-java6-jre and sun-java6-plugin.
No SVG viewer in Internet Explorer
When you are using Internet Explorer you need to install an SVG viewer to view the pathway images at full size. Go to Adobe SVG viewer to download an SVG viewer for Internet Explorer.
